We are truly grateful for your support of our family farm. Thank you for the opportunity to serve you.
All orders are filled and shipped as soon as possible. Occasionally it may take as little as 1 day and up to 10 days before an order ships. Order fulfillment is dependent on inventory and transit times. We will contact you if it takes longer than 7 days to fill your order. Because we operate on a small scale, considered to aggregators and commodity farms, some of our products are subject to availability, and occasionally items ordered may be out of stock. We will contact you to discuss resolution. We strive to provide you with the most humane, regenerative products, and given the perishable nature of certain products, some situations are beyond our control.
Please note that because no two animals look just alike, there may be some variability between two items of the same cut. We have refined our online store with specs that we think are reasonable. We are not able to guarantee a specific weight, quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only. Descriptions are provided as approximate representations of typical products, and we hope you will find this as a general, accurate depiction of the items you receive in your order.
Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. If your order shows shipping charges as TBD, we will contact you with the total amount before shipping your order.
Store Pick ups
Store pick ups at our Farm: 84 Cattle Drive Collins MS 39428. Call 601-299-4202 with questions.
Payment and Billing Information
By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method, and that you authorize us to charge your payment method for the total amount of your order or other purchase (including any applicable taxes and other charges). Your payment method will be pre authorized pending fulfillment and shipping. Once your order is shipped your payment will be finalized.
If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. It is your responsibility to resolve any problem we encounter in order to proceed with your order.
We will collect applicable sales tax on products shipped to the states for which we have a duty to collect sales tax. If an item is subject to sales tax, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates. We will notify you if this difference is significant.
If you are not at home when your delivery arrives, the carrier will generally leave the package for you at your door. Our coolers are packaged with dry ice and will typically remain frozen for at least 3 days, but depending on the season and temperature in your geographic area at the time of delivery, advance planning to receive your package is advised. Tracking numbers for your order will be sent to the email address your online order was placed under.
If you have supplied the wrong address, please contact us immediately. We can however cannot take responsibility for the consequences of shipping to the wrong address, but we will do our best to remedy the situation. We cannot ship to a PO Box.
Returns and Refunds
Please inspect all products you receive from us for any damage or other issues upon delivery. In the event items are damaged or unsatisfactory please notify our customer service at email@example.com or call us at (601_-299-4202 It is always helpful if you can photograph the package, the label, and any issues to help us with a resolution.
Due to USDA guidelines, we can not accept any returns for perishable items, but we take great pride in our premier customer service. If you are not satisfied, we will work with you to reach a reasonable resolution.
We may either replace the item at our expense or, depending on the circumstances and inventory, provide you a full or partial credit or refund of the purchase price for that item.